FAQ

Default solution folder, feel free to edit or delete it.

What is the Authorization Code?
Your Authorization Code is a secret combination of letters & numbers that you created upon your very first login. You will be asked for this Authori...
Mon, 15 Jan, 2018 at 10:57 AM
Are there any fees on transfers within Crypto Capital?
There are no fees on internal transfers in Crypto Capital.
Tue, 1 Sep, 2015 at 6:09 PM
What are the fees for a transfer to a non Crypto Capital account?
Our updated rates, schedules and structures fees can be reviewed on the Fees page of our website. Click here to see the fees page. Crypto Capital reser...
Mon, 15 Jan, 2018 at 10:56 AM
How do I reset my password?
Enter the login page and click the link I forgot my password type your email address then click the Reset Password button. An email will be sent t...
Tue, 1 Sep, 2015 at 6:10 PM
How do I reset my Authorization Code?
If for some reason you lose or cannot remember your Authorization code, we can reset it for you so that you can generate another one.    If you need you...
Mon, 15 Jan, 2018 at 10:57 AM
What currencies does Crypto Capital supports?
Crypto Capital supports the following currencies for External Transfers and to fund your account: The US Dollar / USD The Euro / EUR The British Pound /...
Thu, 18 Jan, 2018 at 10:20 AM
Can I do foreign exchange on Crypto Capital?
You can do a foreign exchange on Crypto Capital.  There are two ways to do currency conversions, both start by making a New Transfer.  You can d...
Mon, 15 Jan, 2018 at 11:17 AM
How long does a deposit and withdrawal take?
Internal transfers within the Crypto Capital platform to other account holders, either personal or corporate, are executed instantly*. External trans...
Thu, 18 Jan, 2018 at 11:33 AM
What can I do when a transfer is taking longer than usual?
If an External Transfer has taken longer than the standard 5 Business Days (M-F submitted before 5PM EST), choose the account in question in your Account...
Wed, 17 Jan, 2018 at 12:59 PM
How can I close an account?
Go to Accounts Directory and select the account you wish to close.  From there choose Close on the top menu bar.  On the next page, confirm your ...
Mon, 15 Jan, 2018 at 11:35 AM