External Transfers

How do I view pending transactions?
Go to your Crypto Capital dashboard and click on ‘Payments’ (in the left column) Click on ‘Pending Transfers’ To authorize pending tran...
Wed, 11 Jul, 2018 at 10:51 AM
How do I transfer funds out of Crypto Capital account?
To transfer funds out of your Crypto Capital account, log in to your Crypto Capital dashboard. If you created multiple accounts enter your Account D...
Thu, 18 Jan, 2018 at 11:20 AM
What can I do when a transfer is taking longer than usual?
If an External Transfer has taken longer than the standard 2-7 Business Days (M-F submitted before 5PM EST), choose the account in question in your Dashb...
Wed, 11 Jul, 2018 at 9:32 AM
How do I add a new beneficiary?
A beneficiary is an external bank account or an account with one of our supported exchanges. To add a new beneficiary enter the (2) Beneficiaries page on...
Wed, 11 Jul, 2018 at 9:50 AM
How do I add a new External Beneficiary?
An External Beneficiary is an account outside of Crypto Capital. Go to your Crypto Capital dashboard Click on ‘Account Management’ Click on Be...
Wed, 11 Jul, 2018 at 10:26 AM
Is my bank destination country supported?
We are constantly expanding our list of supported countries. By supported countries, we mean that we can transfer funds to a bank in that country.  Belo...
Fri, 27 Jul, 2018 at 6:38 AM
How long will it take the beneficiary to receive the funds?
Once you complete the transfer process your transaction will be visible in the "Pending Transfers" tab. Transfers are approved within 24 ho...
Fri, 20 Jul, 2018 at 3:35 AM
My wire transfer did not arrive to my Crypto Capital account, what can I do?
If you have sent a wire transfer from your bank to your Crypto Capital account and you did not received it after more then 5 business days (Monday-Friday u...
Wed, 11 Jul, 2018 at 9:56 AM
Why can't I find my transfer in transfer history?
If you cannot find your transfer in your transfer history it is because it has not been approved yet. In this case, your transfer is located in "Pe...
Fri, 20 Jul, 2018 at 3:43 AM
What are the transfer fees?
Our updated rates, schedules and structures fees can be reviewed on the Fees page of our website. Click here to see the fees page. Crypto Capital reserv...
Fri, 20 Jul, 2018 at 3:44 AM